- Minimum order quantity 10 items
- Reordering possible individually
- Advance payment by invoice
- Sample set available on request
- Direct delivery to your address
- Transport fees - customs duties - taxes included in the product price
- Minimum order quantity 10 items
- Reordering possible individually
- Advance payment by invoice
- Sample set available on request
- Direct delivery to your address
- Transport fees - customs duties - taxes included in the product price
Step 1 - Selection
Choose your products and design them the way you like. Use the "Use Logo Colors" feature – the products will magically be designed in your team colors. Try it out!
Step 2 - Personalization
Specify the names and numbers and choose a font style. Position everything as you like, add sponsors and special logos, and the graphics department will do the fine-tuning. You'll receive an email notification and can approve or adjust the corrections.
Step 3 - Addition
Add products like a bag, blade protector, toiletry bag, backpack, overpants, puck/ball bag, and much more to suit your needs. All in your team colors!
Step 4 - Order
Review the design, send it to your teammates via PDF! Then, check the shopping cart, fill out all the details, and submit the order!
Step 5 - Payment & Production
We have received your order and are sending you an invoice. Once paid, we will process your order.
FAQ
How does the ordering process work
How does the ordering process work
Ordering is done via the platform; all logos, information, player lists, etc. are uploaded and processed directly in the configurator. Communication also takes place in the configurator; you'll always receive an email when an action is required.
What are the production deadlines
What are the production deadlines
These depend on the selected products. The average production time is 2-3 weeks for sublimated (printed) products. For embroidered products and those with stitching, the production time is 4-5 weeks. Delivery takes place after production; this does not count towards the production time and must be added to the delivery time. The courier takes approximately 3-7 days.
Start of production period
Start of production period
The production deadline only begins once the invoice has been paid and we have released the order for production . You will receive an email confirming that the order is now in production.
How can I pay
How can I pay
Payment is made exclusively by invoice. Once you have confirmed your order, we will send you an invoice via email. Production will be released immediately upon receipt of payment . The maximum payment period is 10 days.
Are there any shipping/customs/or VAT costs?
Are there any shipping/customs/or VAT costs?
No. The displayed price (RP) includes the product price, transportation fees, customs duties, fees, and taxes. This type of delivery is called "landed cost."
In which currency can I pay
In which currency can I pay
The invoice will be issued in Swiss francs (CHF). Upon request, it can also be issued in euros. Please note this when ordering.
To which countries does the shipping take place
To which countries does the shipping take place
We ship throughout Europe. We can also ship to other countries upon request.
Unpaid invoice
Unpaid invoice
If the invoice is not paid within 10 days, the order will be canceled. We reserve the right to charge for the costs incurred. A placed order is always binding.
Is there a right to exchange or return
Is there a right to exchange or return
No. Since the products are customized and manufactured individually for each customer, there is no right to exchange or return.
How does the reorder work
How does the reorder work
This all happens via the configurator when you're logged into your account. You have your own "locker room" where all your products are stored. The equipment manager has an easy job of reordering—no emails, no calls. Try it out!
I only have pictures and no graphic data
I only have pictures and no graphic data
The fastest way is with vectorized data, which your graphic designer creates. If you only have this data as .jpg or .png images, we'll take care of it for you. Send us the images you have, we'll process the data, and we'll get back to you if we need more information.
Can I use all images and logos
Can I use all images and logos
You must have the image and logo rights (owned, purchased, licensed). You will be asked about this in the configurator, and you must answer "Yes." We cannot produce products for which you do not own the rights; we will reject these orders.
I already have a design and would like to use it
I already have a design and would like to use it
No problem! Click "Custom design" in the product selection on the right, select the configuration, upload your design and all required logos, color codes, and fonts, and follow the ordering process. If you have any questions, please feel free to call or email us.
Is there a possibility of advice
Is there a possibility of advice
Yes, we're happy to answer any questions you may have. You can find the number for consultation under Contact - Showroom. We're available Tuesday through Friday during office hours.
Do you have a showroom
Do you have a showroom
Yes, we have a showroom in Cham, Canton Zug. To visit, you need to make an appointment; please contact us.
Can I order products for testing
Can I order products for testing
All products are very well described in the configurator, and each product has a size chart. If you would still like samples, shipping within Switzerland is possible. Please contact us so we can discuss this.
Are the samples free
Are the samples free
No. We charge postage plus a flat fee. If we receive the samples back in the same condition as we sent them, we will refund the fee or credit it to your order.
